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Effects of Exam-Room Computing on Clinician-Patient Communication - (HCM)

This document aims to evaluate the impact of exam-room computers on communication between clinicans and patients.

The authors used both video and audio recordings to observe clinicians during their routinely scheduled outpatient visits at 1 month before, 1 month after, and 7 months after the introduction of exam-room computers. Two members of the research team independently reviewed the videotapes and made detailed field notes for each visit.

The results indicate effective use of computers may be dependent on clinicians' baseline skills carried forward and amplified, positively or negatively, in their effects on clinician–patient communication.

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