The Authors previously developed a prototype computer-based simulation to teach residents how to integrate better EMR use in the patient-physician interaction. To evaluate the prototype, the authors conducted usability tests with three non-clinician students, followed by a pilot study with 16 family medicine residents. The pilot study included pre- and post-test surveys of competencies and attitudes related to using the EMR in the consultation and the acceptability of the simulation, as well as ‘think aloud’ observations.
Communications en santé
This document contains an informative and helpful annotated bibliography created by the faculty development workshop presenters of 'Health Communication Management.'
This document explores how family physicians incorporate the use of ERCs in their interactions with patients.
This qualitative study involved five family physicians, one family nurse practitioner, and a convenience sample of 29 patients. Results showed three distinct practice styles that shaped the use of the ERC: informational, interpersonal, and managerial styles.
The aim of this text is to investigate how electronic templates shape, enable and constrain consultations about chronic diseases. The setting involved general practices in England and used an ethnographic case study design.
Advances in technology have created new options for communication amongst members of the healthcare team. This module explores best practices and pitfalls related to e-communication amongst physicians and/or medical students.
Developed by Dr. Lindsay Davidson, Queen's University
This document aims to evaluate the impact of exam-room computers on communication between clinicans and patients.
The authors used both video and audio recordings to observe clinicians during their routinely scheduled outpatient visits at 1 month before, 1 month after, and 7 months after the introduction of exam-room computers. Two members of the research team independently reviewed the videotapes and made detailed field notes for each visit.
To better prepare medical students to practice in modern, technology-enabled, clinical environments, the Association of Faculties of Medicine of Canada (AFMC) in partnership with Canada Health Infoway (Infoway) has initiated a project on ehealth curriculum and eLearning.
A key goal of the initiative is develop ehealth competencies for undergraduate medical education. Created by The Association of Faculties of Medicine of Canada in Partnership with Canada Health Infoway, May 2014
Here is a link to our virtual patient scenarios for teaching about patient-doctor-computer communication (from SIM-one scenario exchange, links to prototype scenarios are on the right hand)
Patient-clinician communication has been associated with patient satisfaction, compliance and better health outcomes. Although electronic medical records (EMRs) have many benefits, one concern that remains is their impact on communication and especially on psychological and emotional exchange, establishing rapport and maintaining eye contact with the patient.
Presenter: Sharon Domb, MD, CCFP, FCFP, Sunnybrook Health Sciences Centre
Email with Patients
This presentation discusses key points of clinical professionalism when communicating with patients through email.
The Computer as a Third Party in the Clinical Encounter
This presentation discusses the main points of the impact and roles of computers in the physician-patient clinical encounter.
These guidelines are primarily concerned with email and physician websites (the two most common vehicles of online communications). The starting point norms and best practices are taken from those developed through the use of paper documents, mail, telephone, and facsimile in the setting of physicians’ offices.
Physicians should establish a protocol that describes how such communications will be used in their office. The protocol should address all of the following, with each point discussed and elaborated on in the document: